Policy

Clear terms for quotes, postage, inspection, payment, returns, and how we handle your information.

No obligation until you accept the final offer

Free postage where a label or QR code is provided

Customer contacted if inspection changes the price

Personal data handled only for order processing and support

Cash4AnyPhone Terms

What You Should Know

This page explains the main rules that apply when you submit a device to Cash4AnyPhone. It is written to be readable, but it does not replace any rights you have under UK consumer law.

Quotes and Offers

Instant quotes are based on the device model, storage, network status, and condition selected by you.
Your final offer may change if our inspection finds a different model, storage size, lock status, fault, damage, or missing functionality.
If we need to revise your offer, we will contact you before making payment. You can accept the new offer or ask us to return the device.

Postage and Packaging

Where available, we provide a Royal Mail postage label or QR code so you can send your device to us.
You are responsible for packaging your device securely. Please use padding, remove SIM and memory cards, and include your order number in the parcel.
Keep your proof of postage until your device has been received and processed.

Device Checks

All devices are inspected after arrival to confirm condition, functionality, IMEI or serial status, and activation lock status.
Devices must be owned by you, not reported lost or stolen, and free from finance, insurance, or network blocks.
Devices should be accessible for inspection and not restricted by passcodes or personal accounts.

Payments

Once your device passes inspection and your offer is accepted, payment is normally processed by UK bank transfer.
Most payments are sent within 24 hours of successful verification, excluding weekends, bank holidays, and unusual account checks.
We may delay payment if we need to verify ownership, identity, device status, or bank details.

Returns

If you decline a revised offer, we will arrange to return your device to the address we have on file.
If a device is locked, blocked, reported lost or stolen, or ownership cannot be verified, we may hold or return it according to legal and safety requirements.
Return times can vary depending on the postal service and any checks required before dispatch.

Privacy and Data

We collect the details needed to process your order, including your name, contact details, address, device details, and payment information where required.
Your information is used to manage quotes, postage, inspection, customer support, fraud prevention, and payment.
Before sending a device, back up your data and complete a factory reset. We recommend removing all accounts, passwords, SIM cards, and memory cards.

Before You Send

Back up and erase your device before posting it.

Remove passcodes and personal accounts before posting your device.

Remove SIM cards, memory cards, cases, chargers, and accessories unless we specifically ask for them.

Package your device securely and keep your proof of postage.

Questions About Our Policy?

Contact us before sending your device if anything is unclear. We would rather check the details first than surprise you later.

Last updated: May 2026